Last Updated: 24 October 2026

At Sennura, we want shopping with us to be easy from start to finish, and that includes clear, simple shipping. Every order shipped within the United Kingdom ships free.

Shipping Locations

This Shipping Policy covers orders delivered within the United Kingdom.

Delivery Times

• Order cutoff time: 2:00 PM (UK time). Orders placed after this time are processed the next business day, which may add one day to your delivery estimate.
• Order handling time: 1–2 business days, Monday to Friday. Once processed, your order is handed to one of our trusted carriers.
• Transit time: 6–7 business days, Monday to Friday.
• Estimated delivery time: 7–9 business days in total.

Delivery times are estimates and can vary because of factors outside our control.

Carrier Services

We work with reliable UK carriers, including Royal Mail, DPD and Evri.

Shipping Costs

• Free shipping: every order within the United Kingdom ships free, with no minimum order value.
• Paid shipping (if applicable): for any destination outside our free shipping area, costs are calculated and shown at checkout.

Delivery Issues

If your order is delayed, lost or arrives with a problem, please contact our customer service team straight away. We are here to help and will make sure your order gets to you safely.

Tracking Your Order

As soon as your order ships, we will email you a confirmation with your tracking number. You can follow your parcel on our Order Tracking Page.

Changes to This Policy

We may update this Shipping Policy at any time. Changes will appear on this page with a new Last Updated date, so please check back from time to time. By continuing to use our website after a change, you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer support team for help.

Contact Information

Store Address: 4 Chestnut Close, Northampton, NN7 3HJ, United Kingdom
Store Email: info@sennura.com
Store Phone: +441214091891
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (BST)
We do our best to reply to your e-mail within 1–2 business days.