Welcome to the Sennura Frequently Asked Questions page. We want every order to be a great experience, and if you can't find your answer below, please get in touch.

How long will it take to receive my order?

Handling time: 1–2 business days
Transit time: 6–7 business days
Estimated delivery time: 7–9 business days in total

See our Shipping Policy for full details.

Do you offer free shipping?

Yes. Every order shipped within the United Kingdom ships free, with no minimum spend. See our Shipping Policy for more information.

Where is Sennura located?

Sennura is a UK based online business offering a carefully chosen range of high quality products, with delivery available throughout the United Kingdom.

What if I receive a defective product?

We will replace any defective item at no cost to you. Just contact us within 30 days of receiving your order. See our Refund Policy for details.

Can I cancel my order after it's placed?

Yes, you can cancel within 24 hours of placing your order. Please contact our support team at info@sennura.com as soon as possible with your order number.

What is your return policy?

We offer a simple, hassle free 30 day return process. Read our Refund Policy for everything you need to know.

When will I receive my refund after returning a product?

Once your return arrives and has been inspected, we start your refund to your original payment method within 7 business days. Timing can vary slightly depending on your bank or payment provider. See our Refund Policy.

Do you offer any warranties or guarantees?

Yes. Every purchase comes with a 30 day warranty. See our Refund Policy for details.

How can I contact customer support?

You can reach us through our Contact Us page or by email at info@sennura.com.

Do you ship internationally?

No. We currently ship only within the United Kingdom.

Do you have a physical store location?

No. We are an online only store, which helps us keep our prices competitive and offer a wider range of products.

Can I place a bulk order for my business or organisation?

Yes, we welcome bulk orders. Please contact our support team at info@sennura.com for pricing and details.

What is the process for exchanging a product?

Our exchange process is explained in our Refund Policy. Get in touch and we will arrange a quick exchange for you.

How can I track my order?

Once your order has shipped, you can follow it on our Order Tracking Page.

Contact Information

Store Address: 4 Chestnut Close, Northampton, NN7 3HJ, United Kingdom
Store Email: info@sennura.com
Store Phone: +441214091891
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (BST)
We do our best to reply to your e-mail within 1–2 business days.