Last Updated: 24 October 2026

These Billing Terms and Conditions explain how payments and billing work when you shop with Sennura.

Accepted Payment Methods

We want checkout to be quick, simple and secure, so Sennura accepts a range of trusted payment options:

• Credit and debit cards: Visa, Mastercard, American Express
• PayPal
• Clearpay (where available)
• Apple Pay and Google Pay
• Bank transfer (bulk orders only, please contact us for details)

All payments are taken in British Pounds Sterling (GBP).

Payment Processing

• Payment is taken in full when you place your order.
• We only process and dispatch orders once full payment has been received.
• If a payment is declined or does not go through, the order will not be confirmed.

Pricing and Currency

• All prices on sennura.com are shown in British Pounds Sterling (GBP).
• Prices may change at any time without notice.
• Any applicable taxes, duties or delivery charges are calculated and shown at checkout before you pay.

Secure Payment Processing

• Sennura uses SSL encryption and trusted payment gateways to keep your personal and payment details safe.
• We never store, and cannot see, your full card or payment details.

Refunds and Chargebacks

• Refunds are issued in line with our Refund Policy.
• Unauthorised or fraudulent chargebacks will be investigated and disputed.
• If something looks wrong with a charge, please contact us first at info@sennura.com so we can sort it out quickly.

Fraud Prevention

• Sennura may cancel, refuse or hold any order we suspect is fraudulent or unauthorised.
• We may ask for extra identity checks on high value or flagged orders.

Changes to This Policy

We may update these Billing Terms and Conditions at any time. Any changes will appear on this page with a new Last Updated date, so we recommend checking back from time to time. By continuing to use our website after a change, you accept the updated terms.

Contact Information

Store Address: 4 Chestnut Close, Northampton, NN7 3HJ, United Kingdom
Store Email: info@sennura.com
Store Phone: +441214091891
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (BST)
We do our best to reply to your e-mail within 1–2 business days.