Last Updated: 24 October 2026

At Sennura, we want you to love what you buy. If you are not completely happy for any reason, our return process is simple and stress free.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@sennura.com with your order number. After 24 hours we cannot guarantee a cancellation, as your order may already be in progress. Once an order has been dispatched it can no longer be cancelled, but you can return it after delivery under this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to send items back. To qualify for a return, items must be:

• Unused
• In their original condition
• Returned with all original packaging, tags and accessories

Our support team will help you every step of the way. Restocking fee: £0. We never charge restocking fees.

Return Policy Overview

• Return window: 30 days from the day you receive your order
• Condition: unused and in original condition with all packaging, tags and accessories
• Easy returns: our support team will guide you through the process
• Restocking fee: none

Return Costs

Defective or incorrect products: returns cost you nothing if your item is incorrect, damaged by the carrier, or faulty in any way.

Change of mind: if you ordered the wrong item, it does not fit, or you simply no longer want it, you cover the cost of return shipping. Original shipping costs are non refundable.

How to Return an Item

1. Contact us: email info@sennura.com with your order number and the reason for your return.
2. Pack your item: repack it securely in its original packaging with all accessories, tags and documents.
3. Send it back: post your return using the instructions in your return authorisation email, using the carrier or method recommended there.

Refund Process

• Inspection: when your return arrives, we check it meets our return conditions.
• Refund timing: once approved, please allow up to 7 business days for your refund to be started to your original payment method, depending on your bank or payment provider.

Exchanges

We are happy to exchange items. To swap for a different size, colour or product, email info@sennura.com and we will arrange a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@sennura.com with your order number and we will investigate with the carrier. If the parcel is confirmed lost, we will give you a full refund to your original payment method or send a replacement at no extra cost.

Non Returnable Items

For hygiene and safety reasons, some items cannot be returned. These will be clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Changes will appear on this page with a new Last Updated date, so please check back from time to time. By continuing to use our website after a change, you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team for help.

Contact Information

Store Address: 4 Chestnut Close, Northampton, NN7 3HJ, United Kingdom
Store Email: info@sennura.com
Store Phone: +441214091891
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (BST)
We do our best to reply to your e-mail within 1–2 business days.